This privacy policy was last updated November 2023.
In the course of carrying out our activities, Digital Services Australia IV Pty Ltd ACN 633 652 749 (we, us or our) will collect, store, use and disclose personal information. We are committed to the protection of your personal information and to compliance with Australian privacy law.
Personal Information
Personal information is information or an opinion about an identified or reasonably identifiable individual, whether or not the information or opinion is true and whether or not the information is recorded in a material form.
Type of personal information we collect and hold
We collect and hold personal information about individuals for the provision of our services and purposes connected to those services.
Consistent with the provision of our services, the types of personal information we may collect and hold includes information related to customers and their representatives, including email addresses, names, addresses, postcodes, telephone numbers, company name, and company ACNs.
Consistent with the provision of our services, the types of personal information we may collect and hold includes information related to customers and their representatives, including email addresses, names, addresses, postcodes, telephone numbers, company name, and company ACNs.
How we collect and hold personal information
We may collect such personal information from our customers and their representatives directly from them and through our registration process and order forms.
Personal information is held securely, is subject to various security protections and is held only for as long as the information remains relevant to the purpose for which it was collected.
Personal information is held securely, is subject to various security protections and is held only for as long as the information remains relevant to the purpose for which it was collected.
Purposes for which we collect and hold information
We will not use or disclose personal information (internally or externally) for any secondary purpose, unless that secondary purpose is related to the primary purpose for which we have collected that information, and you would reasonably expect the disclosure in the circumstances, or unless you consent to that use or disclosure.
• The purposes for which we hold, use and disclose information include:
• Conducting our business; and
• Providing our services;
• Support for our customers;
• To third party companies and individuals that we engage to perform certain business-related · functions on our behalf (including fulfilling any of the purposes listed above);
• To communicate information about our products and services or third party products or services that may be of interest to you; and
• For our internal administrative, research, planning, marketing and product development.
• The purposes for which we hold, use and disclose information include:
• Conducting our business; and
• Providing our services;
• Support for our customers;
• To third party companies and individuals that we engage to perform certain business-related · functions on our behalf (including fulfilling any of the purposes listed above);
• To communicate information about our products and services or third party products or services that may be of interest to you; and
• For our internal administrative, research, planning, marketing and product development.
Access and correction
We will take all reasonable steps to ensure any personal data we collect, use or disclose is up to date and accurate. If you believe personal information we hold about you is not up to date or accurate, you may ask us to correct it.
You may ask us to provide you with details of the personal information we hold about you, and copies of that information. We will respond to your request and attempt to provide you with the data within 30 days of receipt of your request.
If we provide you with copies of the information you have requested, we may charge you a reasonable fee to cover the administrative costs of providing you with that information.
Please direct all requests for access and correction to hello@ofload.com.
You may ask us to provide you with details of the personal information we hold about you, and copies of that information. We will respond to your request and attempt to provide you with the data within 30 days of receipt of your request.
If we provide you with copies of the information you have requested, we may charge you a reasonable fee to cover the administrative costs of providing you with that information.
Please direct all requests for access and correction to hello@ofload.com.
Overseas disclosure
We are likely to disclose personal information to entities in the following countries: Germany, Indonesia, Singapore, USA, Vietnam, Malaysia (and other APAC countries).
Changes to this policy
We will review and update this Privacy Policy from time to time as needed without notice. Therefore, you should review the terms of this policy periodically to make sure that you are aware of how we collect, hold, store and use personal information.
GPS location and tracking data
Privacy is of utmost importance to us and we are committed to ensuring the security and confidentiality of user information.
Our mobile app utilises GPS background location tracking to enhance user experience by providing location-based services.
We collect and process this sensitive data solely for the purpose of delivering the intended functionalities of our app.
The app will only access location information when necessary and with the explicit consent of the user.
We do not sell, share, or disclose this data to third parties without explicit consent unless required by law.
Users have the option to disable location tracking in their device settings or within the app.
Additionally, we employ robust security measures to protect the collected data from unauthorised access.
Our privacy policy is designed to provide transparency and assurance regarding the handling of sensitive information, ensuring a trustworthy and secure experience for our users.
Our mobile app utilises GPS background location tracking to enhance user experience by providing location-based services.
We collect and process this sensitive data solely for the purpose of delivering the intended functionalities of our app.
The app will only access location information when necessary and with the explicit consent of the user.
We do not sell, share, or disclose this data to third parties without explicit consent unless required by law.
Users have the option to disable location tracking in their device settings or within the app.
Additionally, we employ robust security measures to protect the collected data from unauthorised access.
Our privacy policy is designed to provide transparency and assurance regarding the handling of sensitive information, ensuring a trustworthy and secure experience for our users.
What payment options does Ofload offer?
Ofload offers two payment options: Ofload FastPay and Ofload standard payment terms.
Tip: Please make note that submitting a valid Proof of Delivery and / or other relevant shipment documentation is mandatory for payment. To learn more, please see “Are there specific requirements for payment?” below.
Tip: Please make note that submitting a valid Proof of Delivery and / or other relevant shipment documentation is mandatory for payment. To learn more, please see “Are there specific requirements for payment?” below.
What is FastPay and how does it work?
Ofload FastPay is our fast payment option, an industry first in Australia! By subscribing to Ofload FastPay, you will get all your Ofload loads within 48 hours - providing we have received and validated the shipment documentation.
How do I sign up to FastPay?
To subscribe to Ofload FastPay,
Log-in to your Ofload account
Go to the Settings tab (see left hand side menu)
Tick the “Register for 2 day payment” box
It’s never been easier!
Log-in to your Ofload account
Go to the Settings tab (see left hand side menu)
Tick the “Register for 2 day payment” box
It’s never been easier!
What are the terms and conditions for Ofload FastPay?
Once you have subscribed to Ofload FastPay, all of your Ofload shipments will be paid through this program. To unsubscribe, simply update your profile settings on our platform.
A small fee of 1.60% per invoice applies: an industry leading cost we’ve negotiated for you with our partner Butn.
A small fee of 1.60% per invoice applies: an industry leading cost we’ve negotiated for you with our partner Butn.
What are Ofload's standard payment terms?
Our standard payment terms are 28 days after we have received your Proof of Delivery and / or other relevant shipment documentation and it has been validated by our team.
Are there specific requirements for payment?
Yes - Submitting all the shipment paperwork - including pallet dockets - is mandatory for payment. Ofload will not be able to process a payment if we have not received valid shipment paperwork in a timely manner
How do I submit my Proof of Delivery / paperwork?
The easiest way to ensure payment is made as fast as possible is to use Ofload’s Carrier App when completing work. After logging in, the app will automatically update the pick up and drop off for you and prompt you to upload photos of the POD paperwork while you are still on site - simple! Please see the app user guide here.
If you are unable to use the app, please you can head to our platform and update the order that way.
How do I make sure my paperwork is validated?
Some paperwork might be rejected by our Customer Service team, delaying invoicing and therefore payment as well…
To ensure your paperwork can be validated by our team, make sure the Proof of Delivery and/or other documentation is clear, easy to read, and contains: the shipper/customer’s order number (included in the booking) and a signature or stamp from the receiver.
How do I submit my Proof of Delivery / paperwork?
The easiest way to ensure payment is made as fast as possible is to use Ofload’s Carrier App when completing work. After logging in, the app will automatically update the pick up and drop off for you and prompt you to upload photos of the POD paperwork while you are still on site - simple! Please see the app user guide here.
If you are unable to use the app, please you can head to our platform and update the order that way.
How do I make sure my paperwork is validated?
Some paperwork might be rejected by our Customer Service team, delaying invoicing and therefore payment as well…
To ensure your paperwork can be validated by our team, make sure the Proof of Delivery and/or other documentation is clear, easy to read, and contains: the shipper/customer’s order number (included in the booking) and a signature or stamp from the receiver.